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Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers.
Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.
Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA).
Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered.
Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.
Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
Provider of Call Center recording and quality audit solutions.
Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.
Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system.
Offers software development and consulting based around support organization and management.
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